Delivering Food, Shelter, and Hope to the Poorest of the Poor.

Cross International's Privacy Policy

 

Our commitment to privacy

Cross International knows that you care how information about you is used and shared, and we appreciate you trusting that we will do so carefully and sensibly. This Privacy Policy explains our practices and the choices you can make about the way your information is collected and used by Cross International. It applies to donor information that we collect both online and offline


How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to make a donation, to volunteer with our organization and programs or if you register to receive one of our weekly newsletters.


What type of information is collected from you?

We collect personal information when you voluntarily submit it to us.

For example, donors may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information). If a donor, or a website visitor, contacts us by email they may provide us with their email address, and name. Providing data is required in these contexts in order for us to process your donations, requests, or respond to inquiries.

In addition to the personal information that you submit to us, we may automatically collect information using the following technologies:

Web Server Logs. Our web servers may collect certain information such as IP address, pages visited, time of visits, and referring website.

 If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.

 

How is your information used?

We collect information primarily to accept donations, complete our charitable projects, and provide you with information concerning our programs, projects, and activities. We also use information for analytical purposes, to improve our website, our donor base, our outreach, or to respond to requests for information. We may inform you of other purposes at the time that we collect some forms of information. For example, if you apply for a job we may collect information in order to process your job application.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We will not trade, share, sell or rent your information with other organizations or any third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Cross International Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable services. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


Your access to data, and your choices

If you would like to access the data that we received from you, or make corrections to it, you may contact us at the email or mailing addresses provided at the end of this policy.

If you registered to receive communications from us and later change your mind, you may ask that your name and contact information be removed from our distribution list. You can send such a request to the email or mailing addresses at the end of this policy.

Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.


16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Use of 'cookies'

Cookies are simple text files stored by your web browser that provide a method of distinguishing among donors and visitors to the website. We use cookies to identify your browser as you visit pages on the Cross International website or sites in the Cross International media network. Cookies also allow Cross International to provide more relevant, targeted content as you travel through sites in our media network as appropriate and are used on our ordering website to keep track of the items in your shopping cart. This helps us to improve our website and deliver a better more personalized service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.


OPT-OUT


Donors may opt-out of receiving future communications from Cross International at any time. You may make this arrangement at any time by contacting the ministry using our toll-free phone number (800-391-8545) or by making a request to Info@CrossInternational.org.

 

REFUND POLICY

We view your donation made to Cross International not as corporate income, but as your personal gift to God for the poor. Should you have a concern about how your gift is used, or experience a rare problem in processing your donation, we will be happy to address your questions and take every reasonable measure to rectify any problem that may have occurred. Should you still wish to retract your gift, simply contact us at 1-800-391-8545.  In most cases, we can return your gift to you in full when requested within a reasonable amount of time from the gift date.


Additional information

Links. Our website may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site that is governed by that site’s privacy policy.

We implement Google's Invisible reCAPTCHA to protect our site from spam and abuse. Use of this service is subject to Google's privacy policy and terms.

Changes to this privacy statement. We may modify this privacy policy from time to time. Any changes will be reflected on this website. If we make a material change to this policy, and need to apply it to personal information that you provided to us before the change was made, we will attempt to contact you and obtain your consent to the change.

Contact us at any time to:

  • Request access to information that Cross International has about you
  • Correct any information that Cross International has about you
  • Delete information that Cross International has about you

This notice is written in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018.

If you have any questions about this privacy statement, the practices of this Website, or your dealings with this Website, please contact us at:

Cross International 600 SW Third Street, Suite 2201 Pompano Beach, FL 33060

Or please email info@CrossInternational.org or call 800-391-8545

 

 

Cross International

600 SW Third Street, Suite 2201

Pompano Beach, FL 33060

800-391-8545

Cross International is a 501(c)(3)

CI background stats 2016